Reports to: President-Sales Manager
ROLE SUMMARY:
This position is responsible for establishing rapport with new customers and nurturing relationships with long-term customers by assisting them in developing solutions to meet their needs.
ESSENTIAL DUTIES:
- Provide immediate response to any sales inquiry from customers or prospects.
- Discuss features and benefits of products and services offered.
- Source parts for scope of work and determine labor hours required. • Prepare detailed and descriptive written proposals.
- Communicate parts sourcing research to procurement.
- Create customer work order including tasks and parts required.
- Coordinate with procurement and service to ensure expediency and customer satisfaction.
- Provide follow-up and superior customer service.
- Efficiently use computers, databases, and software programs to provide fast responses to customers.
- Sell Preventive Maintenance Contracts.
- Develop strong working relationships with customers to ensure long-term, repeat business.
- Additional duties as assigned.
REQUIREMENTS/EXPERIENCE:
- Industrial/Commercial Generator experience.
- Must be a self-starter and able to work independently.
- Good mechanical knowledge of generators and transfer switches.
- Computer skills to include use of Excel, Word, PowerPoint, and Email.
- Ability to read and interpret detailed scope of work required.
- Ability to call on customers professionally and in a timely manner.
- Must work well with others and possess good people skills.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
